Privacy Policy

Level Read is operated by Chengdu Zan Pingfang Technology Co., Ltd. (成都赞平方科技有限公司). This Privacy Policy explains how we handle personal information when you use our website and mobile applications.

1. Information We Collect

• Account information: your email address, account identifier, and, where provided by you or your sign-in provider, profile information such as your name.
• Learning information: your saved vocabulary, favourite articles, quiz answers, reading activity, streak, and account preferences.
• Subscription information: the subscription status, product, purchase, expiry, and transaction identifiers provided to us by the applicable app store.
• Usage information: Google Analytics collects information about how visitors use the website, which may include online identifiers, device and browser information, pages viewed, and interactions.
• Communications: information you provide when contacting our support team.

2. How We Use Information

We use this information to operate and improve the service, including to:

• create and secure accounts, and provide sign-in options;
• save learning progress, vocabulary, favourites, and preferences;
• provide and administer subscription features;
• understand website usage and improve performance; and
• respond to support, privacy, and account requests.

3. Service Providers and Sharing

We use service providers to operate the service. Depending on the feature you use, these include authentication providers such as Google and Apple, Tencent CloudBase and Tencent Cloud Object Storage for data and files, Google Analytics for website analytics, email-delivery providers, and app stores for subscription purchases.

These providers process information as needed to provide their services. We do not sell personal information or use it for interest-based advertising.

4. Cookies and Analytics

We use Google Analytics to understand aggregate use of our website. Google Analytics may use cookies or similar technologies. You can manage cookies through your browser settings; blocking cookies may affect some website features.

5. Data Retention and Security

We retain personal information for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative and technical measures designed to protect the information we hold.

6. Your Choices and Requests

You may request access to, correction of, or deletion of your personal information by emailing englishnewsinlevels@gmail.com with the subject line “Privacy Request.” We may need to verify your identity before processing a request.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date.