Help and Contact
Help and Contact
If you have a problem or something you would like to tell us, please get in touch.
Whether it is about your account, membership, content feedback, or something that happened while using Level Read, we will read it carefully.
Account and Membership
Contact us if you cannot sign in, your membership is not showing correctly, a purchase has not taken effect, or you have trouble using the same account on different devices.
Technical Problems
If a website or app feature is not working correctly, please tell us what happened.
If possible, include a screenshot, device model, and app version. This will help us find the problem more quickly.
Content Feedback
Tell us if you find a problem with a story, translation, audio, Quiz, or other content.
We also welcome ideas about content, feature suggestions, and any thoughts you have while using Level Read.
Many improvements begin with feedback like this.
Privacy and Account Deletion
If you want to access, correct, or delete your personal information, or delete your Level Read account, contact us by email.
Please send the request from the email address connected to your Level Read account when possible.
Contact Us
You can email us at: englishnewsinlevels@gmail.com
If your email is about your account or membership, use the email address connected to your Level Read account when possible.
Join the Community
You can also join the Level Read WeChat community.
Meet other people using Level Read to learn English and talk about reading, learning English, or questions about the service.
Scan the QR code on this page to join.
Partnerships
If you would like to work with Level Read on education, content, media, or other projects, contact us by email.
englishnewsinlevels@gmail.com